FAQ / Tips

Cartridge Refill Service
Cartridge Refilling & Care
Refill Quality
Printer Issues & Warranty
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Cartridge Refill Service
What types of cartridges can be refilled?
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Only the most popular original HP, Canon, Epson, Lexmark and Dell inkjet cartridges are supported. Remanufactured, private label and aftermarket ink tanks are not supported for refilling. Original manufacturer trademark logo must be visible on cartridge’s label in order to be supported for refilling. Laser/toner cartridges are not supported for refilling. See the Cartridges and Pricing page for more details.
Why doesn't your service support my cartridge?
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In order to provide the best value and optimum quality, all cartridges are not able to be refilled. We continue to strive to improve the service, add additional cartridges when they become available and will discontinue certain cartridges as they become obsolete.
How long does it take to refill a cartridge?
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Cartridges are ready in an hour depending on the quantity dropped off and the current volume. We will give you a pick-up time based on service volume.
How much ink do I get in a refill?
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We closely match or exceed the amount of ink you get in a new cartridge.
Can I refill my cartridge here even if I have already refilled it somewhere else?
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As long as your cartridge is in good working order, we will refill it for you.
Is there a recommended usage date for a refilled cartridge?
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A refilled integrated cartridge (i.e. those found in 2-cartridge printer models) should be used within 90 days of refill, and remain in the plastic clip until ready for use. Whereas individual ink tanks/cartridges (i.e. those cartridges found in all 4, 5 and 6 cartridge-based printers) can be used within 1-year of refill. For additional cartridge & printer usage tips go to: www.inkjet411.com.
Cartridge Refilling & Care
What are the advantages of a refilled cartridge?
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You save money on your purchase AND it is good for the environment since the cartridge is reused. With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality while saving up to 70% or more versus the cost of a new cartridge.
When should I refill a cartridge?
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We recommend that you refill a cartridge as soon as the print quality begins to degrade. Continuing to print a cartridge that is running dry will damage it and reduce the possibility of being refilled.
How many times can I refill a cartridge?
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The number of refills depends on many factors but, most importantly, how well you take care of your cartridge. A well cared for integrated cartridge can be refilled multiple times. Whereas individual ink tanks/cartridges (i.e. those found in all 4, 5 and 6 cartridge-based printers) can refilled over and over until the cartridge becomes damaged or leaks.
What is the proper way to handle a cartridge?
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As soon as you remove the cartridge from your printer, place it into a plastic clip. This will protect the cartridge and prevent it from drying out. If you do not have the clip, place 1 to 3 cartridges in a letter sized envelope. Be careful not to rub print heads together when transporting. Never touch, clean or place tape over the print head nozzles. Keep in cool place. Bring the cartridge to Costco Photo Center for refilling as soon as possible after removing it from your printer.
Refill Quality
How do I know that the cartridge will work in my printer?
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Each cartridge is tested after refilling to verify that ink is flowing through the nozzles correctly.
Is the ink the same quality as an original HP, Canon, Epson, Lexmark or Dell cartridge?
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Ink quality does make a difference in print quality. We use cartridge specific ink to match the original manufacturers colors and to ensure the highest possible output quality for each cartridge type.
Will I get similar results to a new cartridge?
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Yes, the results you will get from a refilled cartridge will closely match the results of a new cartridge. For most consumers, there will be no significant difference in everyday printing quality. Refilling your cartridge is an easy and cost effective way of supplying your printer with ink. Whether printing with new or refilled cartridges, always use inkjet specific paper for best printing results.
What if there is a problem with my cartridge and it can't be refilled?
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We can recycle the cartridge for you. Then, just purchase a new cartridge at Costco and bring it to Costco Photo Center for a refill the next time you run out of ink.
Printer Issues & Warranty
Will using a refilled cartridge void my printer warranty?
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Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. For more details, please refer to: Magnuson-Moss Warranty Improvement Act (U.S. Code - Title 15, Chapter 50, Sections 2301-2312)
What do I do if my printer displays a low ink warning message?
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Some printers have trouble recognizing refilled cartridges. Generally you can ignore low ink messages until the print quality begins to degrade. For suggested workarounds to this and other printing issues please go to: www.inkjet411.com
Why does the green indicator on the HP45 not return to a full state when my cartridge is refilled?
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The indicator was not designed with the refilling process in mind. However, your cartridge is full and will work properly.